It’s one of the most unsettling feelings during a ride: the route looks unfamiliar, the driver takes an unexpected turn, and you start wondering if something is wrong. Whether you’re in a traditional taxi or using a rideshare service like Uber or Lyft, knowing what to do if your driver goes off route can help you stay calm, stay safe, and take the right steps.
Here’s how to handle the situation smartly and effectively.
- Double-Check the Route in the App
If you’re using a ride-hailing app like Uber or Lyft, the route should be visible in real time. Occasionally, drivers may take alternate roads due to traffic, road closures, or GPS issues. Open the map and check if the detour still leads toward your destination.
- In Uber, tap the route bar at the bottom of the screen to expand the trip map.
- In Lyft, you can also see the live route under the ride-in-progress screen.
If the driver is still heading in the right direction, the detour might be harmless. When in doubt, speak up.
- Ask the Driver Politely
Sometimes it’s a simple miscommunication or GPS reroute. A calm and respectful “Hey, are we still headed to [destination]?” can quickly clarify the situation. Drivers are often happy to explain their chosen route, especially if they’re avoiding traffic.
- Share Your Ride in Real-Time
Both Uber and Lyft allow you to share your trip status with a trusted contact:
- In Uber, tap “Share My Trip” to send a live link with route and ETA details.
- In Lyft, tap “Share Ride Details” to do the same.
This adds a layer of visibility and accountability—and gives someone a heads-up in case anything feels off.
- Prepare to End the Ride If Necessary
If the driver refuses to explain the detour, becomes evasive, or continues going off-course without justification, end the ride as soon as it’s safe. In rideshare apps, you can stop the ride and request help immediately.
- Uber’s Safety Toolkit includes an emergency button and access to 24/7 support.
- Lyft’s Safety Center provides similar tools including emergency assistance.
- Report the Incident After the Ride
For both rideshares and taxis, always report any suspicious or uncomfortable experience:
If you used a taxi and paid in cash or card, collect the driver’s name, license number, and vehicle ID (usually posted on the dashboard). Call your city’s taxi commission or regulatory board to report the issue.
- Use a Cashless Payment Option for Added Security
Avoid giving out cash when possible. Platforms like Fluz allow you to buy Uber gift cards online and pay digitally, offering both cashback rewards and a secure way to complete the trip.
